Terms of service

These terms apply to bookings and purchases made with UKA 羽花 at ukaflower.com.au. Nothing in these terms excludes, restricts or modifies your rights under the Australian Consumer Law.

Preservation bookings

  1. A booking reserves one place in the month you choose. Places are limited to four a month.
  2. A 30% deposit, minimum $150, confirms your booking. It holds your place, which we then turn away from others, so it isn't refunded if you change your mind or cancel. The exception: if you cancel more than 60 days before your wedding and we're able to re-book your place, we'll refund your deposit less $50 to cover our admin, and your kit fee if the kit hasn't been posted yet. See our Refund policy for cancellations and refunds.
  3. Your booking can move once, to a new date or to someone else's flowers, with at least 30 days' notice. New dates are subject to availability, and the same terms apply. If we're unable to complete your booking, we'll refund your deposit in full.
  4. Add-ons you choose at booking are an estimate for planning and are paid with your balance.
  5. Please send your flowers within 24 to 48 hours of the wedding, following our packing card, by Express Post from a Post Office counter. If your flowers are lost in the post, badly delayed or arrive too wilted to press, we'll tell you straight away. You can put your deposit towards a piece made with replacement flowers, or we'll refund it less the cost of your kit.
  6. Flowers are natural, so colours soften and shapes change as they dry, and not every flower dries well. We may leave a bloom out or replace it with a matching dried flower, and you'll see this in the photo of your arranged piece before it's sealed. You confirm you understand this when you book. These changes are part of preservation and aren't defects. Each piece is handmade and will differ from photos of other pieces.
  7. Approval: we arrange your dried flowers in the frame or case and send you a photo before it's sealed under glass or resin. You can ask for up to two rounds of changes. Please reply within 14 days; if we haven't heard from you after a reminder, we'll seal and finish your piece as shown. Changes after approval, or extra flowers, materials or upgrades, may cost extra; we'll always tell you first.
  8. The balance, including any add-ons and delivery, is due once you've approved a photo of your arranged piece (see 7). Once it's paid, we seal, finish and send your piece. If it's still unpaid 60 days after approval, we'll pause your piece and remind you. After 120 days, and with written notice, we may close the booking. We keep any leftover flowers for 30 days after your piece is finished.
  9. Finished pieces are sent by tracked, insured courier, Australia-wide ($25 small pieces, $45 frames, $95 Full Bouquet frames and display cases). We don't offer pick-up.
  10. With your permission, we may photograph your finished piece for our website and social media. We never show faces or names without asking.
  11. Nothing in these terms excludes, restricts or modifies your rights under the Australian Consumer Law. If something we made isn't right, tell us and we'll put it right as the law requires.